Customer journey map

/ˈkʌstəmə ˈʤɜːni mæp/

Customer journey map (CJM) is a tool or diagram showing the stages customers go through when interacting with a company and its products or services. Companies with a mapped customer journey do significantly better in the areas of marketing, sales and customer satisfaction.

  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z